Search Jobs
Search Internships
Publisher Profiles
Publishing Programs
Publishing Organizations
Major/Department guide
Commonly Used Terms
Publishing Events
Bookjobs.com is sponsored by the Association of American Publishers, the leading trade association for the U.S. book and journal publishing industry.
View Job
| [Back to Jobs] |
|
| Title: | Bilingual English-Chinese Account Representative |
| Description: | Cheng & Tsui, the leading publisher in Asian language and culture textbooks and supplements based in Boston, is seeking individuals with a love for education for the position of Account Representative. The account rep will manage our on-boarding, retention and upsell programs with all customers, which include but are not limited to, k-12 schools, higher ed institutions, bookstores, web retailers, and libraries. |
| Requirements: | RESPONSIBILITIES:
• Ensure seamless on-boarding of customers and a seamless hand-off from sales reps (Asian Language Specialists) • Maintain customer contact information (decision maker, influencers, blockers, etc.) in CRM • Identify and action customer upsell opportunities • Contribute to the RFP process for key district and state-wide adoptions • Administer formalized customer feedback sessions in conjunction with sales management • Report customer forecasts to management • Develop and maintain positive, long-term professional relationships with customers • Answer customers’ questions about products, prices, and availability • Recommend the relevant products or assist customers in making product selections based on their needs and product specifications • Conduct introductory presentations and training sessions for our products, including our e-learning platform. Travel to academic institutions and exhibit at conferences as needed • Collaborate with colleagues in editorial and marketing to exchange customer feedback, market information, and sales and marketing strategies REQUIRED: • Bachelor's Degree required • Experience in inside sales, customer service, educational publishing or edtech • Knowledge of CRM and fast learner when it some to new technologies • Strong in planning, organizing, executing, and following through with work that requires attention to detail • Motivated and committed to meeting and exceeding revenue goals • Self-starter with the ability to work well independently and in a team environment • Superior verbal, written, and general communication skills PREFERRED: • Knowledge of Asian language and culture and interest in education and effective pedagogy, especially in instructional technology and in our mission • Experience in world language teaching or language learning in a classroom environment • Speak an Asian language, especially Mandarin Chinese |
| Company: | CHENG & TSUI COMPANY |
| Location: | Boston, MA and remote |
| How To Apply For This Job: | We are an Equal Opportunity Employer. We offer 401K Plan, health, dental, life and disability. Salary and title commensurate with experience. Send resume and cover letter to careers@cheng-tsui.com. No phone calls accepted. |
| Date Posted: | 5/31/2024 (Ongoing Job Posting) |
