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Title: Customer Service Professional - Publishing
Description: We have an excellent opportunity in our Fulfillment Department if you are looking to start a career in publishing. Previous hires have been promoted within the company to positions in our Marketing, Sales, Rights, and Editorial departments.

We seek a productive and organized customer service professional who enjoys interacting with customers and authors by phone, email, and in person. You will be responsible for managing key accounts, learning their policies and requirements, and processing their orders and credit memos. You will liaise with authors to get their books to speaking engagements and conferences. The publishing industry is changing, and you will be called upon to take on special projects in order to find solutions to new problems.

We offer a collaborative environment, while seeking staff who can work independently. We have a relaxed atmosphere and maintain high expectations.

This is a full-time position with competitive salary and excellent benefits, which can be either fully remote or a hybrid of remote and in-office.

About Our Company:
Guilford Press is an independent academic/scholarly press located in midtown Manhattan. We publish outstanding titles in psychology, education, geography and related fields. We are a very productive company with high editorial standards in a collaborative environment. For more information about Guilford, please visit our website at www.guilford.com.

Guilford Publications is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, gender identity, age, sexual orientation, disability, religion, creed, national origin, marital/partnership status, pregnancy, arrest or conviction status, status as a victim of domestic violence, military status. or any other characteristic protected by local, state or federal law.
Requirements: You should have customer service or related work experience with strong data entry, problem solving, and communication skills. You should be willing to learn new skills, but already have a facility with Excel and strong general computer skills. Occasional travel to conferences is required.
Company: GUILFORD PRESS
Location: New York, NY
How To Apply For This Job: Candidates should send their resume with a well-written cover letter and salary required, to the attention of Christopher Etsell at resume@guilford.com with Customer Service Professional in the subject line. Please note that resumes received without cover letters will not be considered. The cover letter should address your key skills and how they might apply to the above job requirements.
Date Posted: 10/6/2021


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