Search Jobs
Search Internships
Publisher Profiles
Publishing Programs
Publishing Organizations
Major/Department guide
Commonly Used Terms
Publishing Events
Bookjobs.com is sponsored by the Association of American Publishers, the leading trade association for the U.S. book and journal publishing industry.
View Job
| [Back to Jobs] |
|
| Title: | Customer Service Representative |
| Description: | Workman Publishing Co. is seeking a highly motivated, positive individual with a service-orientated personality to join our Customer Service team.
Responsibilities: • Answer phones and reply to emails in a timely manner to ensure excellent customer service is always being provided • Learn company product and policies in order to research customer claims including shortage, discount, shipping issues, etc. • Assist customers with phone orders, as well as code and enter orders • Track orders, request proof of deliveries, file shipping claims • On occasion, help to open or close the office and cover the reception area (answer a multi-line phone, transfer calls, greet guests, and schedule messenger pickups) • On occasion, assist in the mailroom Qualifications • Ideal candidate must have office experience; customer service experience is preferred but not required • Proficient with Microsoft Office (Excel, Word, Outlook) • Excellent written and verbal communication skills • Great multi-tasking and problem-solving skills • Ability to manage a high-volume workload and handle multi-line phones • Must be available Monday-Friday 8:30am-6:00 pm (most days are 9:00am-5:00pm) This is a full-time job with benefits including medical, paid time off, and 401k. |
| Requirements: | |
| Company: | WORKMAN PUBLISHING |
| Location: | New York, New York |
| How To Apply For This Job: | To apply, please email a resume and cover letter to Shirley@workman.com. We apologize in advance, but not all applicants will receive a response. |
| Date Posted: | 2/21/2017 (Ongoing Job Posting) |
